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800 Virtual Office and Virtual PBX Family

We can provide your business with an image of success and professionalism through innovative and affordable voice mail solutions.  Your business can have a unique telephone number that rings into your very own automated call center with multiple mailboxes, custom greetings, music-on-hold, live call forwarding, and other professional virtual office features.  You can create the impression of a single office by assigning private extensions to employees and partners even if they work from different locations. Experience the productivity increases of providing callers automated service and company information through Information On-Demand mailboxes and Fax On-Demand information.  When callers choose to leave a message, you can receive instant notification of voice and fax messages via phone, email, or pager.  Each of our packages provide you with your own unique toll-free telephone number that you can forward your calls to or could be used as your main telephone number.   
 

There are two product catagories in the "Virtual Attendant" family described below:

VIRTUAL OFFICE

Summary Virtual Office is an enhanced service that offers all of the benefits and convenience of a sophisticated,  on-premise voice mail system at a fraction of the cost.  It provides an automated attendant that plays greetings based on time of day or day of week, provides a company directory, and routes callers to one of the 3-digit extensions or to the fax on-demand.  A Virtual Office does not perform live call transfers.  Sample Applications Personal/home Voicemail SOHO Business Voicemail Small Company Voicemail Features Toll free (800) telephone number   Standard billing rate .07/minute inbound Standard billing rate .03/minute outbound 10 Voice Mailboxes Fax store and forward Fax On-Demand Company Greetings for workday, after-hours, and holidays Company directory Fax or email call detail reports Caller ID Date and time stamp Unlimited messages Group messaging New messages are never deleted Saved messages are stored for 30 days Unlimited greeting length Immediate message notification via pager, telephone, or email Message distribution groups Wake-up calls 10 personal greetings Multiple simultaneous calls (multi-line) Optional Features  Message delivery to email (voice and fax) Additional Sub-boxes High volume inbound rate .05/minute (1000 minute monthly minimum) Separate telephone numbers that ring directly into member voicemail boxes.

Price: $9.95 / month

VIRTUAL P.B.X.

Summary Virtual PBX is an enhanced service that offers all of the benefits and convenience of a sophisticated,  on-premise telephone system and voice mail system at a fraction of the cost.  It provides an automated attendant that plays greetings based on time of day or day of week, provides a company directory, and routes callers to one of the 3-digit extensions or to the fax on-demand.  Callers can be connected to the person they are trying to reach, whether that person is in the office, on the road, or working from home.  Virtual PBX can connect all of your remote employees or offices as if they're working in the next office.   Sample Applications Personal/home Voicemail SOHO Business Voicemail Small Company Voicemail Features Toll-free (800) telephone number Standard billing rate .07/minute inbound Standard billing rate .03/minute outbound 10 voice mailboxes Each with live connect Call queuing Fax store and forward Fax On-Demand Company Greetings for workday, after-hours, and holidays Company directory Fax or email call detail reports Caller ID Date and time stamp Unlimited messages Group messaging New messages are never deleted Saved messages are stored for 30 days Unlimited greeting length Immediate message notification via pager, telephone, or email Message distribution groups Wake-up calls 10 personal greetings per mailbox Multiple simultaneous calls (multi-line) Optional Features  Message delivery to email (voice and fax) Additional Sub-boxes High volume inbound rate .05/minute (1000 minute monthly minimum) Separate telephone numbers that ring directly into member voicemail boxes.

Price: $9.95 / month

Feature Descriptions

Toll-Free (800) Virtual Office

You can have your very own toll free (800, 888, 877, etc.) number that rings into your Messenger family voicemail. Look like an established company.  Use it for web sites, letterhead, business cards and in your advertising.  Increase your advertising response by over 50%.  Our unbelievably low toll-free rate starts at 7 cents per minute and can be as low as 5 cents per minute.  All rate plans are based on one second increment billing, no per call minimum, and no monthly minimum (for toll-free usage).   

Vanity or Existing Number Transfer

You can request a vanity number or have your existing number transferred for no additional charge.  Simply make the request under the "special notes" section of your signup form and one of our sales representatives will contact you to make arrangements.  Please note that it takes around five (5) business days to complete the transfer of a vanity number or existing toll free number to our service.  However, during this time your existing number will operate as before and you shouldn't experience any downtime.

Live Connect

When a caller attempts to reach you via live connect, the service calls you at your home, office, cell phone, or any other number you specify.  The service will either call all numbers simultaneously (shotgun) or will try each number in sequence (cascade).  While you are being located, your caller is on hold listening to your selection of hold music.   When you are contacted, the service has the option to announce the name of the caller and let you choose to talk to the them or send them to voicemail. You can even select times of day and days of the week for taking calls on a particular number.  All outbound calls are billed at 3 cents per minute.

Call Queuing

Instead of sending callers to a voice mailbox when all lines are in use, Call Queuing transfers them to a live queue. After a recording tells the caller that all lines are busy, the caller is placed on hold with hold music while the system redials the company lines and attempts to reconnect the caller with the company. Callers are offered the option to leave a message at any time if they decide the wait has become too long. 

Automated Attendant

An automated attendant (or auto-attendant) is a system that replaces or augments the job of a "human" receptionist; it answers a company's phones and lets callers route themselves via touchtone keypad  to company extensions, departments, fax on-demand, and automated-processing applications.  The automated attendant plays company greetings by time of day and day of week so that you can inform callers of operating hours and take messages when calls arrive after-hours.  An integrated company directory or dial by name system assists caller in reaching the desired extension.  For some of the most frequently reached extensions, the automated attendant can offer 1-key shortcuts that will route the caller directly to extensions such as "sales", "support", etc. 

Message Notification and Delivery

Your voicemail system will locate you at your office, home, cell phone, or at any other telephone and immediately deliver new messages the minute they arrive.  This feature can be configured so that it accommodates your schedule.  You have complete control over the time of day and day of week that each number is called.  When the system finds you, it will request that you enter your password for verification, and then it will deliver any new messages that have arrived.  This feature will also work with your pager for message notification.

Check All Voice Mailboxes From One Voice Mailbox

This feature allows you to check messages on all of your voice mailboxes sequentially, without having to access each individual box separately.  This means that you don't have to call each voicemail system separately, but can access messages from several voicemail accounts with one telephone call.

Call Screening (call whisper)

Call screening will ask the caller for a name before forwarding the caller to you. When you answer, the system announces that you have a caller waiting and plays the name. You then have the option of taking the call or not.

Caller ID capture

Your voicemail system will track and record the caller id information for every call it receives. This information is maintained and delivered via call detail reports. Any messages left will also be stamped with the caller id of the caller that left the message.