You can have your very own toll free (800, 888, 877, etc.) number that rings into your Messenger family voicemail. Look like an established company. Use it for web sites, letterhead, business cards and in your advertising. Increase your advertising response by over 50%. Our unbelievably low toll-free rate starts at 7 cents per minute and can be as low as 5 cents per minute. All rate plans are based on one second increment billing, no per call minimum, and no monthly minimum (for toll-free usage).
You can request a vanity number or have your existing number transferred for no additional charge. Simply make the request under the "special notes" section of your signup form and one of our sales representatives will contact you to make arrangements. Please note that it takes around five (5) business days to complete the transfer of a vanity number or existing toll free number to our service. However, during this time your existing number will operate as before and you shouldn't experience any downtime.
When a caller attempts to reach you via live connect, the service calls you at your home, office, cell phone, or any other number you specify. The service will either call all numbers simultaneously (shotgun) or will try each number in sequence (cascade). While you are being located, your caller is on hold listening to your selection of hold music. When you are contacted, the service has the option to announce the name of the caller and let you choose to talk to the them or send them to voicemail. You can even select times of day and days of the week for taking calls on a particular number. All outbound calls are billed at 3 cents per minute.
Instead of sending callers to a voice mailbox when all lines are in use, Call Queuing transfers them to a live queue. After a recording tells the caller that all lines are busy, the caller is placed on hold with hold music while the system redials the company lines and attempts to reconnect the caller with the company. Callers are offered the option to leave a message at any time if they decide the wait has become too long.
An automated attendant (or auto-attendant) is a system that replaces or augments the job of a "human" receptionist; it answers a company's phones and lets callers route
themselves via touchtone keypad to company extensions, departments,
fax on-demand, and automated-processing applications.
The automated attendant plays company greetings by time of
day and day of week so that you can inform callers of
operating hours and take messages when calls arrive
after-hours. An integrated company directory or dial
by name system assists caller in reaching the desired
extension. For some of the most frequently reached
extensions, the automated attendant can offer 1-key
shortcuts that will route the caller directly to
extensions such as "sales", "support",
Message Notification and Delivery
Your voicemail system will locate you at your office, home, cell phone, or at any other telephone and immediately deliver new messages the minute they arrive. This feature can be configured so that it accommodates your schedule. You have complete control over the time of day and day of week that each number is called. When the system finds you, it will request that you enter your password for verification, and then it will deliver any new messages that have arrived. This feature will also work with your pager for message notification.
Check All Voice Mailboxes From One Voice Mailbox
This feature allows you to check messages on all of your voice mailboxes sequentially, without having to access each individual box separately. This means that you don't have to call each voicemail system separately, but can access messages from several voicemail accounts with one telephone call.
Call Screening (call whisper)
Call screening will ask the caller for a name before forwarding the caller to you. When you answer, the system announces that you have a caller waiting and plays the name. You then have the option of taking the call or not.
Caller ID capture
Your voicemail system will track and record the caller id information for every call it receives. This information is maintained and delivered via call detail reports. Any messages left will also be stamped with the caller id of the caller that left the message.
This page was last modified
Thursday October 06, 2005
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